Introduction

By accessing this website or placing an order with us, you agree to be bound by the terms below. We may update these terms from time to time. Continued use of our services means you accept any changes made.

Orders

• All floral products are made to order using fresh, seasonal blooms.
• Reference photos are for inspiration only. Actual arrangements will vary in shape, size, or composition based on seasonality.
• If a specific bloom is unavailable due to season or supply, we'll substitute with a variety matching the colour and style as closely as possible.
• Flowers (Bouquets, Baskets, Orchid Arrangements) and Potluck Blooms require 2 days' advance order. Bloom Bar bookings require details to be confirmed at least 7 days before the event and 30 days for brand customisations.

Payment

• Flowers and Potluck Blooms require full payment upon confirmation.
• Bloom Bar bookings require a 50% deposit, with the remaining balance due 3 days before the event.
• Orders are only confirmed after payment or deposit has been received.

Delivery

• A flat delivery fee of $20 applies per order, islandwide within Singapore. International delivery is not available.
• Delivery windows: Monday–Sunday 10:00am–2:00pm or 2:00pm–6:00pm.
• Next-day delivery is available with a $15 surcharge, subject to availability.
• Self-collection is free of charge, available in 30-min slots from 10:00am–6:00pm.
• We are unable to deliver directly to hospitals, army bases or Tuas. For hospitals, please email us in advance to arrange a lobby pickup instead ($20 delivery charges apply).
• Please notify us at least 1 day before your scheduled delivery date if your delivery address changes. We're unable to accommodate changes made on the day of delivery itself.
• Please ensure someone is available to receive the delivery during your selected time slot, and that all delivery details provided are accurate. Our delivery team will wait up to 10 minutes upon arrival. If nobody answers the door or the recipient is not contactable, the floral arrangements will be left outside the unit. Dontcha Blooms will not be held responsible for any losses or damages once the delivery has been made.
• A redelivery fee of $20 applies where redelivery is required — whether due to an incorrect or incomplete address, or because we were unable to access the unit or reach the recipient at the time of delivery.

Flower Care & Freshness

• Flowers are a natural, perishable product, and some variation is to be expected.
• Once delivered or collected, we're unable to take responsibility for changes in condition caused by improper care or environmental factors such as heat or humidity.
• Please refer to our Care Guide for how to help your flowers last as long as possible.

Cancellations & Refunds

• Once confirmed, orders are generally non-refundable.
• If you believe your arrangement has arrived damaged or significantly different from what was ordered, please contact us within 2 hours of delivery with clear photos, and we'll do our best to make it right.
• Bloom Bar deposits are non-refundable once a booking is confirmed, given the sourcing and staffing committed ahead of your event.

Peak Periods

During peak periods (e.g. Valentine's Day, Mother's Day), availability may be limited and lead times longer. Fixed designs and pricing may apply during these periods, with limited customisation.

Self-Collection

Self-collection slots run in 30-min windows from 10:00am–6:00pm. Please arrive within your selected slot — flowers left uncollected beyond the agreed window may show reduced freshness, which we're unable to be responsible for.

Photography & Marketing

We may photograph completed arrangements and events for our portfolio, social media, and marketing purposes. No personal information will be shared without your consent.

Contact

If you have any questions regarding these Terms & Conditions, please contact us at [email protected]